Pricing

Online Support

• Online ticket-based support (2 users)
• Access to online knowledge base and video library
• Included with all NeonCRM packages

Live-Chat Support

• Includes Online Support
• Chat with support staff online between the hours of 9-5, Monday-Friday, coast to coast
• Web-based or on-location training is required to use this option
• $50/month per 2 staff users
• 3-month minimum required

Phone Support

• Includes Online Support
• Includes Live Chat Support
• Speak with support staff online between the hours of 9-5, Monday-Friday, coast to coast
• Web-based or on-location training is required to use this option
• $95/month per 2 staff users
• 3-month minimum required

Video Training

• Access the NeonCRM video library and knowledge base to learn how to use the system
• Included with all NeonCRM packages

Group Web-Based Training

• Unlimited access to regularly scheduled live online training sessions, which may be shared with other organizations
• $50/month, 3-month minimum
• Included free with All-In-One module selection

Private Web-Based Training

• Personal web-based training for your administrators and staff
• Training uses your system and is dedicated to your organization
• 2-3 sessions recommended
• $400/3-hour session. Additional training is available for $400 per 3-hour session or $150/hour

On-Location Training

• We come to your location and train your staff personally
• $1,250/day plus expenses, which includes reasonable costs for transportation, meals, and accomodations, billed after training. We can provide an estimate for this prior to purchase.

Self-Import

• Use the NeonCRM Import Manager to import your data
• Import contact information, custom fields, donations, membership information, event registrations, and more
• We recommend our Data Consulting package if you are new to the NeonCRM import process
• The Self-Import is supported separately from the rest of the system. Assistance is available for $150/hour. Please review the restrictions of the Self-Import below.
• Included with all NeonCRM packages

Data Conversion by NeonCRM Staff

• We need to see a sample of your database in order to give an accurate estimate. Please contact your sales representative if you would like to send over a data sample.

Limitations of Self-Import

There are some types of data that are not available for self-import by customers. These include (but are not limited to):

• Relationships – any links between accounts. This includes: Individual or Organizational Account relations, Households, Organization Primary Contact.
• Individual-specific or Organization-specific custom fields. You may still import General Account custom fields
• Event sessions, event registrant or attendee custom fields
• Product purchases
• Recurring donations
• Membership auto-renewals
• Secondary contacts
• Volunteer data
• Time-sheet data
• Group memberships
• Seasonal addresses

Any of this data may be imported, but would require a data conversion by the NeonCRM staff.

NeonCRM will integrate with your existing website. We do allow you to add a header or logo to the NeonCRM pages, and we have additional setup options listed below.

Premium Web Form Integration

• This is how we integrate your website with your NeonCRM forms and pages.
• We can use one template for all the NeonCRM pages. Additional templates can be uploaded to specific NeonCRM online forms for $300 per template. Small template updates are charged at $25 per 15 minutes of HTML work.
• $300 setup

Install a Custom SSL Certificate (https)

• This allows you to use your own website's URL on your NeonCRM forms and pages.
• You must purchase and renew the HTTPS security certificate through an SSL provider if you want your web address on top of the NeonCRM pages. This fee covers the security certificate setup on the NeonCRM pages. We usually use a subdomain for this such as http://secure.[your_organization_name].org that we will load onto our servers.
• $300 setup

Google Analytics for NeonCRM pages

• We install your Google Analytics account tracking on your NeonCRM pages.
• Allows for NeonCRM page traffic to be tracked in your Google Analytics account.
• $95 setup

Mobile Device-Optimized Web Forms

• Web forms that are designed to be easier to use on mobile devices.
• $300 setup

NeonCRM is compatible with any of the following third party Merchant Account and Gateway providers. Shop around for the best rates, or use your existing payment processing service (if compatible).

BluePay

www.bluepay.com
630-300-2416

• Credit Card Processing
• E-Check Processing

Authorize.Net-Compatible Vendors

www.authorize.net
888-323-4289

• Credit Card Processing

IATS

www.iatspayments.com
866-300-4287

• Credit Card Processing
• E-Check Processing

Forte Payment Systems

www.forte.net
866-290-5400

• Credit Card Processing
• E-Check Processing

PayPal Pro

Website
877-455-1505

• Credit Card Processing
• E-Check Processing

Paypal offers multiple levels of service. We recommend using PayPal Pro because it can make use of all payment processing capabilities in NeonCRM.

We can make PayPal Standard an available option, but it is not recommended to be used as the main processor of online transactions. It will not track recurring payments made with NeonCRM.

Setup Consulting & Strategic Planning

• 2 hours.
• Needs analysis & data review.
• We offer recommendations and consulting on the best ways to set up your NeonCRM on your own.
• $300

Data Consulting

• 2 hours.
• We provide guidance to ensure the data import and conversion process is completed efficiently.
• $300

Premium Consulting & Strategic Planning

• Premium setup consultation options are available and can be tailored for your organization's specific needs.
• Please contact your sales representative to discuss options.

Additional Consulting & Strategic Planning

• Additional consulting and setup assistance is available for $150 per hour. These fees can be applied to our NeonCRM import services if they are required.