Empowering Nonprofits Through Technology

Once you have decided to go ahead with NEON, we would need to review your data for import.  NEON offers basic set prices for imports coming from Excel or CSV, and we also do offer custom data conversion from any other formats.  Bring us your Access, GiftMaker, FileMaker, ebase, DonorPerfect, eTapestry, Raiser's Edge, Salesforce, or any other format for a conversion quote. 

Once we have your data safely in-hand, we review everything with you to ensure that we understand all of the fields and discuss any questions or concerns.

We offer data hygiene services to help format records, update addresses, correct punctuation, and remove duplicates. 

We also offer consulting services if your data is in bad shape and in need of a full review as well.

Once we have a good understanding of your data, we create special code to correctly import everything into the NEON system.  Depending on the details of the data, we can most often import donor history, membership history, and more. 

We load the data into NEON on a date scheduled with your organization, so you don't have any downtime between using your previous system and NEON.

We copy the inside web template from your website along with the style sheet so all of our NEON pages look exactly like your site.  The dynamic content in the middle of the pages is generated by NEON, but all of the pages look like they belong to your website.  The NEON template for your pages can be easily updated if you ever make changes to your website.

The NEON pages are all attached to your website through hyperlinking.  All of the NEON pages have a secure URL, or web address, that can be linked to from your website.  You decide which pages and functions that you would like to add to your website, and where you would like to add them.  Your webmaster then puts links to the pages behind words and buttons on your site.  We work with you and your webmaster to make sure the process runs smoothly.

Once your data is loaded and your website and is all set up, your staff is ready for training.  We want to be sure you know the powerful tools you have at your fingertips, so that you can use as many of them as possible to grow your organization.  Training reviews all of the NEON system basics and starts your organization off with the right knowledge to make your NEON implementation a success.

We offer multiple training options:

Video Training - This recorded "Flash" video is free through the help tab on your NEON system and can be accessed and repeated at any time.  It's ideal for training new staff.

Web Training - This is a web-based training via screen sharing and conference call.  Up to ten staff members can connect to this training from anywhere with a phone and an internet connection. 

Onsite Training - We come to your location for a full training.   This training gives your staff some time for hands-on training and allows for individual attention.  The onsite training usually takes one day, and is broken up into two three hour sessions.

At Z2 Systems, we pride ourselves on our exceptional support.  We believe support is one of the most important parts of the implementation.  Customer after customer has raved about our fantastic service.  Our customer support team is both very knowledgeable and personable.  With our many support options, you can easily get the answers you need, when you need them.

Knowledgebase - NEON has a full Knowledgebase with answers to frequently asked questions (FAQ's). 

Video Library - NEON has a full library of free videos to assist with almost any process.

Live Help Support - Click a button in on most pages in NEON and have your questions answered immediately online between 8 a.m. and 7 p.m. Central Time.

Email Support - Email our customer service staff for quick responses - 24 hours a day, 7 days a week!

Phone Support - Talk to someone for an in-depth explanation or resolution of a particularly confusing issue between 8 a.m. and 7 p.m. from Central Time.