|
NEON and OpenCMS SupportWe believe that software is only as good as the support behind it, and we strive to give our customers first class support. Too often, we hear about organizations purchasing big software packages that they never fully figure out how to use and we think that's just wrong. Our clients regularly compliment our customer support team on the responsive, high quality level of service we provide. We have developed an array of support options to give you the answers you need, when you need them. Whether you like finding the answers yourself, or like being personally walked through
solutions, we have an option for you.
Live Help SupportThis is one of our most popular support options. Live Help enables you to receive immediate answers from our staff in real-time, Monday through Friday from 9 a.m. to 5 p.m. Eastern through Pacific Time Zones. When you have a question, you just click the Live Support link on almost every page in your NEON system and you will be immediately connected via internet chat to our knowledgeable support team. This solution helps you save valuable staff time and we make sure your people clearly understand the process-at-hand by the end of each conversation. Knowledge Base and Video LibraryZ2 Systems provides a full Knowledge Base and Video Library to answer to the most frequently asked questions. Topics are categorized, and many of the answers link to videos that go through processes and procedures for completing tasks. The Video Library has over 30 tutorials reviewing specific tasks and functions in NEON. This Knowledge Base and Video Library enable you to find answers to your questions anytime - day or night. Phone SupportCall us Monday through Friday from 9 a.m. to 5 p.m. Eastern through Pacific Time. Our highly trained staff will promptly answer all of your questions. Email SupportEmail Support offers you a valuable connection with our support staff, during standard business
hours across the country, 24 hours a day 7 days a week!
|
