Training & Support

NEON Training


NEON Support
 

NEON Training

Training is one of the most important steps to successfully implementing any new software.  We offer a variety of options to ensure that your organization is well equipped and ready to succeed right from the start.  

There is a training solution for you, whether you are the office technology guru, or the kind of person who loves what technology does, but needs to be walked through each process.  Training gives you the basic knowledge of all our capabilities and helps you to become comfortable with using NEON.  Our trainers go through all of the major areas of the software, and let you know about the many terrific tools you will have handy and how to use them.  Once our customers go through training and learn the basics, they generally feel very comfortable using NEON an and wonder at their newfound efficiency.

You can choose the training option that is best for your organization's needs and budget.

Web-based Training

Our most popular training option is our web based training with a real person.  Learn NEON from anywhere with a phone and an internet connection.  The web-based training enables multiple people in your organization to join the training session from your office, their home, or anywhere with an internet connection.  We use screen sharing through the web and a conference call to go over all of the details of how to operate NEON.  This is our most popular method of training.   This is a full training that takes place in two web based sessions each lasting about 2-4 hours.  This starts with an introductory phone call, and is followed up by an "Administrative" training, and  a "Staff Training".  The trainings takes place on a conference call and utilizes screen sharing so we can walk you through all the parts of NEON your organization will be using.  This way your organization gets started on the right foot and has the knowledge of how to best utilize all of our many tools.

On Location Training

This is the most in-depth form of training.  One of our trainers will come to your office to train your organization on site.  This training offers a much more personal interface between the trainer and your staff, and a more engaging learning experience.  Depending on the available resources at your site, the training will either be conducted in a classroom style, or hands-on with interactive exercises, if there are enough computers on location for your staff to participate.

Video Training

We offer a recorded video training for free with NEON.  We have one comprehensive video that goes over all of NEON, as well as specific videos that go over each section. The video training and library are free to all of our customers.  This enables you to stop, pause, fast forward, and review the training at your own pace.  This is our most basic training option and it's ideal for training new staff members you add after the NEON system is up and running.

Ongoing Training

Need a NEON refresher course?  We offer custom training sessions for an hourly fee if you would like to increase your NEON knowledge at any time.  We can do general trainings, or cover specific areas in detail with you.